Shipping policy
All shipping rates will vary depending on a few different factors, some of which include:
- Domestic vs International shipments
- Selected shipping method
We are not responsible for any fees required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.
Should any refunds or store credits be issued at any time, under any circumstances, shipping costs are NOT included.
Processing time for orders is 3-5 days
*NOTE: during restocks, new releases & special promotions, there can be an additional 4-8 business days of processing time!
Transit times will vary based upon a few different conditions, including but not limited to:
- The total distance between us and you
- Whether your parcel is a domestic (USA) or international (everywhere else) shipment
- Post office closure or emergent circumstances
Please note that this time frame is an estimate and not a guarantee.
Any inquiries regarding the exact location of your package should be made to the carrier directly. Our customer service agents only have as much information as can be seen by you through your tracking number.
Tracking The Goodies:
Please allow between 1-2 Business Days for your tracking number to update once you receive your tracking number by email.
REFUND POLICY
We do not process any returns/exchanges/refunds. There are no refunds or cancellations once the order has been processed and fulfilled. Should you have any issues with your order, anything missing from your order, or an incorrect product, please contact customer service via email at surenxbeautyllc@yahoo.com
You can always contact us for any questions at surenxbeautyllc@yahoo.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
LOST or STOLEN PACKAGES:
Once packages are shipped, USPS is responsible to safely deliver your items. If package is delayed or lost you must email or call USPS.
To start an investigation is easy start by emailing USPS.
Step 1:
WWW. USPS.Com
Step 2: Scroll down to the bottom on the page and click contact us then click Email US
Step 3: copy and paste your tracking number
and continue to fill in the requirements to finalized the investigation.
USPS will reach out to you within 24 hours.
If your package has been lost
You may file online: https://www.usps.com/help/claims.htm
You can also call to file a claim
A refund will be given via store credit.
A package that has been marked as delivered does not qualify for a refund.
If you believe your package has been wrongly delivered. Go to your Local USPS post office. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day's delivery. USPS is used to these questions, and will generally provide helpful information.
Package sent back to sender?
This happens due to an insufficient address.
You may have forgotten to add house, apt, unit, etc. Contact us with your order number to receive a refund of the items you purchased via surenxbeautyllc@yahoo.com